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Privacy Policy

Effective date: 2024-01-11

Quadra Plast Inc. doing business as QUADRA PLAST™ (“Quadra Plast”) is seriously concerned about the privacy of your personal information and is committed to respecting the confidentiality of the information collected.

This privacy policy explains how Quadra Plast collects, holds, uses and discloses personal information on www.quadraplast.com (the “Site”). In this privacy policy (the “Policy”), the terms “we”, “our” and similar terms refer to Quadra Plast. The term “you” refers to any person who visits our Site or who retains the services of Quadra Plast.

By using our Site or retaining our services, you consent to the collection, holding, use and disclosure of your personal information in accordance with this Policy. If you have any questions regarding this Policy, please contact our Privacy Officer at the address provided below.

We reserve the right to modify the terms of this Policy at any time. When we make changes, we will revise the date at the top of this policy. If we make material changes to the policy, we may, at our discretion, notify you by prominently posting notice of such changes on our Site or by sending you an email. We encourage you to review this Policy each time you visit our Site.

What personal information do we collect from you and why? Is this information shared with third parties?

By “personal information”, we mean any information that allows you to be identified, either alone or in combination with other information.

We may collect the following types of personal information when you visit or use our Site or submit a purchase order:

  • Customer Information: We collect personal information when you visit our site or complete an order form. This information includes your first name, last name, email address, business name and mailing address, shipping address and telephone number. We use this information to process requests for information transmitted via the Site or purchase orders, to ship products to you and to facilitate the installation of products, where applicable.
  • Payment Information: If a purchase order is accepted by Quadra Plast, you will be required to provide certain payment information, such as your credit card number and billing address. All payment information is submitted directly to and used by our third party payment service provider solely to facilitate your purchase. We do not collect or have access to any payment information you submit to us.
  • Product Warranty: We use your personal information to process requests related to products purchased and services provided and to transmit information related to these products and services.
  • Product repair: When necessary to coordinate product repair, Quadra Plast shares personal information with third party service providers. The personal information thus transmitted is then subject to the confidentiality policy of the third party service providers.

What other information do we collect from you and why?

When you use our Site, we may collect other non-personal information, such as information about how you use our Site. We use this information to maintain and improve our products, services and technologies. Quadra Plast may use cookies, web beacons, web beacons, log files or other technologies to collect certain personal information relating to visitors to the Site, as well as recipients of our newsletters, invitations and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the Site and which allow the current connection to be uniquely identified. This data may include information such as your Internet address (IP), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the length of visit and any other statistics. The cookies used are used in particular to find the search history linked to the session, to facilitate the user's online browsing experience. It is important to know that activating the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to inform you of the presence of cookies, giving you the option to accept them or not.

Please note that the Site may contain links or references to third party sites. This Policy ceases to apply when you leave the Site and our organization is not responsible for the collection or processing of personal information by these third parties or via these external sources.

Where do we process and store your personal information?

Quadra Plast uses, processes and holds your personal information in Canada. However, certain third parties to whom we may provide your personal information (as indicated in this Policy) or who have access to such information through our Site (as indicated in this Policy) may be located in a province or country. territory of Canada other than your province or territory of residence or in a jurisdiction outside of Canada (such as the United States, Europe or elsewhere). Therefore, your personal information may be used, processed and/or stored in Canada, the United States and other jurisdictions. Please note that when your personal information is stored outside of your jurisdiction of residence (i.e., in a different province, territory or country), it will be subject to the laws of the jurisdiction in which it is stored and those jurisdictions may not have a level of protection of this information equivalent to that of the jurisdiction of your residence.

In what situations does Quadra Plast share your personal information with third parties?

Except as provided in this Policy (see previous sections), Quadra Plast does not share or sell your personal information to third parties.

How do we keep your personal information secure?

We take the protection of your personal information seriously. We employ a series of security measures designed to protect personal information against loss and theft, as well as unauthorized access, disclosure, copying, use and modification, including physical, organizational and technological, proportional to the sensitivity of your personal information. Our employees only have access to your personal information on a need-to-know basis, and are required to keep it confidential and use it only for the purposes for which it was provided.

When we use service providers who may have access to your personal information to help us provide and administer the Site, we require that they have privacy and security standards comparable to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent it from being used for other purposes.

Please be aware that no data security measures can guarantee 100% security. You should also take steps to protect against unauthorized access to your password, your phone and your computer, including logging off after using a shared computer, choosing a strong password that no one knows others know or cannot easily guess, and by keeping your username and password private. We are not responsible for lost, stolen, or compromised passwords or any activity on your account through unauthorized activity.

How long do we keep your personal information?

We only retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. Your personal information is stored securely until it is no longer required, after which it is destroyed, making it impossible to identify you.

When will we contact you by email?

From time to time, we may send you marketing emails to tell you about new products or services or provide you with other information or offers. If you do not wish to receive marketing emails, you can click on the “unsubscribe” link in each email. To comply with Canada's anti-spam legislation, any commercial electronic message must contain certain prescribed information and an "unsubscribe" link. If you choose not to receive marketing emails, please note that you will continue to receive transactional or quote or purchase order communications and emails (for example, purchase confirmation emails), in connection with your request for information made on the Site.

What are your rights regarding the personal information discussed?

To the extent permitted by applicable laws, you may exercise the following rights with respect to the personal information we hold about you:

  • The right of access: You have the right to have access to the personal information that we hold about you and to obtain a copy of it (subject to certain conditions).
  • The right to rectification: You have the right to have your personal information rectified if it is incorrect or outdated, or to have it completed if it is incomplete. To correct your personal information, please contact us at the following address: Info@quadraplast.com.
  • The right to erasure: In certain cases, you have the right to have your personal information erased, deleted or anonymized. This right is not absolute; We may have legal or legitimate grounds to retain your personal information.
  • The right to object to processing: When the processing of your personal information is based on legitimate interest, you have the right to object to their processing.
  • The right to restriction of processing: The processing of your personal information may be restricted, in which case we will store it, but will not be able to use it or process it further.
  • The right to portability: You have the right to receive a copy of your personal information in a structured, commonly used and machine-readable format or to request its transfer from our database to another service provider. This right is limited to personal information that you have provided when its processing is based on a purchase order or on your consent and its processing is carried out using automated processes.
  • The right to be forgotten: You have the right to demand the deindexing or cessation of the dissemination of your personal information if the dissemination contravenes any applicable law or a court order or if the conditions provided for under applicable laws are united.

You can contact us at the following address: Info@quadraplast.com, at any time to exercise the rights set out above. Before granting your request, we may require that you confirm your identity to us. Your request may be accepted or rejected depending on applicable laws. If you are dissatisfied with the way we handled your request or if your request was rejected, you can contact the Commission d’access à l’information to have it reviewed.

Who is responsible for privacy compliance?

If you have a question, comment, complaint or report of a confidentiality incident involving personal information, you can contact the Director of Privacy Protection responsible for ensuring compliance with this confidentiality policy: 

Mr. Normand Fonseca,
nfonseca@quadraplast.com, (450) 437-1243,
18, rue Sicard, Sainte-Thérèse, Quebec, Canada, J7E 3W7.